Jira not able to talk to Exchange 2010 - error as connection refused

[Srini Srini]

* Our infra team is working on migrating our Excahnge server to 2010

* We have Jira issue creation service configured that is reading emails from mailbox now and creating tickets without any issues

* For testing - we created a new mailbox in exchange 2010 - but Jira is not able to connect to the mailbox

* Tried both POP and IMAP

* Is there anything specific need to be enabled in Exchange - I can let our Infra team know about that

Create_Only[10040]: Error connecting to host 'usxxxx.xxxx.xxxx.xxx' as user 'Us_tst_e2k3' via protocol 'imap': javax.mail.MessagingException: Connection refused: connect;
  nested exception is:
	java.net.ConnectException: Connection refused: connect
javax.mail.MessagingException: Connection refused: connect;
  nested exception is:
	java.net.ConnectException: Connection refused: connect
	at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:461)
	at javax.mail.Service.connect(Service.java:236)
	at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:155)
	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:56)
	at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)

[Renjith Pillai · Accepted solution]

Yes, docs says so. In fact Google says so:

http://technet.microsoft.com/en-us/library/bb124934(v=exchg.141).aspx

http://technet.microsoft.com/en-us/library/aa996347(v=exchg.141).aspx

[Nic Brough -Adaptavist-]

Renjith has pointed you to the docs on how to enable POP3, it's likely that your Exchange server team have not enabled it.

I suspect it's exactly the same for IMAP. IMAP is a standard protocol, but it's not enabled in Exchange 2010 by default.

You need to choose which one you prefer and get the Exchange team to enable it. (It's no good them talking about MAPI - that's closed source and needs a licence fee, so it's not particularly useful and no-one really bothers to take it seriously, except MS)