Jira on CentOS 7 runs after installation, but fails on restart

[Marcus_Young]

Apologies if this has been asked before.  We have migrated from an older version of Jira to 7.12 on Centos 7 (have also tried Ubuntu 16/18).  The installation runs perfectly, the application is accessible and we are able to do a restore from xml.  However, if we restart the application via rebooting the server or via the scripts, it stops listening.  It seems from ps -ef that the application has loaded and there are no errors in catalina.out -  but netstat -nlpt reports that there are no applications listening on 8080 (tcp or tcp6).  Have tried the install many times.  Any guidance appreciated.

[AhmadDanial]

Hi there, Marcus.

From the following statement you provided:

The installation runs perfectly, the application is accessible.

I would assume that JIRA is accessible via port 8080 at this stage. Is that right?

netstat -nlpt reports that there are no applications listening on 8080 (tcp or tcp6)

It seems more of a JIRA configuration issue instead of the installation itself. Did you double check the connector port on the $JIRA_INSTALL_DIR/conf/server.xml to see what is the port being used AFTER the stop / reboot was made? For example, I used port 8711 to connect to JIRA:

 <Connector port="8711" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
 maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
 acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

Additionally, which script did you use to restart JIRA? stop-jira.sh or shutdown.sh ?