Jira permission to close a card inaccurate

[Michelle Lauer]

Hi!

Desired: We only want Project/Product Managers (as designated via project permissions group) closing issues.  Developers (as designated via project permissions group) can transition issues to all other states in the workflow except they cannot close them.

Problem:  The Developers can close issues even though their 'permissions group' in the project does not have permission.  When I use the Permissions Helper, it reports that they don't have permission, even though they can actually do it.

Other information:  We have 1 board with 4 projects on it.  All four projects have identical configurations when you look at the Summary page for them.

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See 5 screenshots below:

• 01-project-group-role-mapping.png
• 02-project-permission.png
• 03-user-groups.png
• 04-permission-helper.png
• 05-action.png

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Thank you in advance.

[Nic Brough -Adaptavist- · Accepted solution]

Edit the workflow and check that the transition has a condition for "user must have 'close issue' permission"

[Michelle Lauer]

I can totally try that!  Thanks!

[Michelle Lauer]

Your solution solved my issue.  Thank you very much!

[Petter Gonçalves]

Hello @Michelle Lauer,

The configuration mentioned by @Nic Brough -Adaptavist- is probably the one that is missing on your site.

If you need more specific steps on how you can configure that condition, you can check the documentation below:

- How to prevent specific users from executing workflow transitions

[Michelle Lauer]

I can totally try that!  Thanks!

[Michelle Lauer]

The above solution solved my issue.  Thank you very much!

[Permalink to solution.]