Jira server with bitbucket cloud integration issue, delayed sync up information of branch and commit

[HSC]

I have Jira software server 7.9.2 and I integrated bitbucket cloud using DVCS account. After that I can see development panel and Create Branch link. I am able to create a branch but branch information doesn't displayed immediately. Similarly I made commit directly in bitbicket (online) and the commit information also does not reflected immediately. Rather takes quite a long time to display branch and commit information in development panel. I can see branch and commit information after roughly 1 hours or so. Is this correct behavior? Is there any timer involved, any configuration I missed out?

Also I added a trigger to my issue workflow to make a transition to "Coding Started" status on creating a branch but when I create a branch from development panel the trigger based transition does not happen. Has anyone such issue before? Or am I missing anything?

Thanks in advance.

[Andy Heinzer]

This is a pretty common problem to see.   Since the commit data is not appearing in Jira for upwards of 1 hour, I think that this KB will help: Slow Appearing Commits from BitBucket or GitHub in JIRA

From that KB:

Cause

When setting up the DVCS Connection, the OAuth Token provided did not come from an account with high enough permissions to be able to create webhooks in the Repository Environment.  The connection can be established however the webhooks to POST Commits and Updates back to JIRA were not added. 

There are two possible ways around this

1. use an elevated account in the DVCS connector that has rights to create this webhook
2. OR create the webhook manually

The KB has more details steps you can follow to complete this.

Please let us know if this helps.

Andy