Jira slow to responde since Update to 7.12.1

[Dirk_Kias]

We have a Problem with Jira.

Since we did the upgarde from JIra 7.10.1 to Jira 7.12.1 it takes a long time for Jira to responde in the browser.

It dosen't matte what we are doing there everything is much slower as before.

All checks wich I made showed that all is OK.

Therr is enough RAM.

The troubleshooting tools have all cheks passed.

The Log analyser shows nothing as well.

[Mirek · Accepted solution]

Hi @Dirk_Kias

Did you tried on a different browser or reload browser cache?

If so, is this affecting you individually or everyone using JIRA? In same or different locations? Did you tried on a different network? All plugins are also upgraded?

[Dirk_Kias]

Hi

We tried it on Chrome, Firefox an Safari.

This affects everyone using Jira.

It happens at our stations at work and in the home office stations as well.

Home Stations are on a different network.

All plugins are up to date.

[Mirek]

In that case it requires more information, logs, analysis..There is no single answer what is happening with your JIRA instance at the moment.

Please check those guides first.

https://confluence.atlassian.com/jirakb/troubleshooting-performance-problems-336169888.html

https://confluence.atlassian.com/kb/performance-troubleshooting-tools-best-practice-652444218.html