Jira throws TypeError: f is undefined

[Christian Gieseler]

After an upgrade to v8.20.1 wie are seeing the following error on agile screens.

The error message differs in Firefox and Chrome. In Chrome i am not able to reproduce right now. Edge does not show the effect. Any hint how to debug and solve this is welcome.

In Firefox it throws:

Exception: TypeError: f is undefined
Resource: http://jira.my-domain.com/s/3b64db2c000b053c0bd96782129f3ae5-CDN/-49p0ts/820001/1698l13/75c38646c36987db0e570f23ab927d74/_/download/contextbatch/js/gh-rapid-work,gh-rapid-exception,greenhopper-rapid-non-gadget,jira.project.sidebar,atl.general,jira.general,jira.global,com.atlassian.jira.projects.sidebar.init,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-UK
Line: 12434
Column: 9022

Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0
Stack trace

v/<@http://jira.my-domain.com/s/3b64db2c000b053c0bd96782129f3ae5-CDN/-49p0ts/820001/1698l13/75c38646c36987db0e570f23ab927d74/_/download/contextbatch/js/gh-rapid-work,gh-rapid-exception,greenhopper-rapid-non-gadget,jira.project.sidebar,atl.general,jira.general,jira.global,com.atlassian.jira.projects.sidebar.init,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-UK:12434:9022
i@http://jira.my-domain.com/s/be7d04bd7295b7eab2dba88445c84392-CDN/-49p0ts/820001/1698l13/c95955c3a0b2b5bb35a047ca6970ceb9/_/download/contextbatch/js/_super/batch.js?locale=en-UK:54:22867
fireWith@http://jira.my-domain.com/s/be7d04bd7295b7eab2dba88445c84392-CDN/-49p0ts/820001/1698l13/c95955c3a0b2b5bb35a047ca6970ceb9/_/download/contextbatch/js/_super/batch.js?locale=en-UK:54:23648
u@http://jira.my-domain.com/s/be7d04bd7295b7eab2dba88445c84392-CDN/-49p0ts/820001/1698l13/c95955c3a0b2b5bb35a047ca6970ceb9/_/download/contextbatch/js/_super/batch.js?locale=en-UK:74:30467
o/<@http://jira.my-domain.com/s/be7d04bd7295b7eab2dba88445c84392-CDN/-49p0ts/820001/1698l13/c95955c3a0b2b5bb35a047ca6970ceb9/_/download/contextbatch/js/_super/batch.js?locale=en-UK:74:34025

[Christian Gieseler · Accepted solution]

I now got the time to trace down the issue a bit further. The issue only pops up if i open an issue in a kanban board. Once the preview is shown the error message is thrown. Issue is not limited to a certain browser.

Problem is solved now. It turned out that an app with an expired trial was still active. I was able to trace this via $JIRAHOME/log/atlassian-jira.log. Although it did not show the name of the app that was causing the issue there was a rest api link that set me on the correct tail. Disabling the app solved the issue. It is strange the that issue only poped up after an update from jira- 8.18.1 to 8.20.1 as the trail of the app did end more than one and a half year ago.