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Jira updates issue very late

Jamil Rahimov
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November 12, 2020

We have recently upgraded the jira and now have some problems.
Some custom fields are added late after creating the issue.

Like : Summary and Security Level.

Transitions also appear very late after issue creation.

Jira Version: 8.13.1
As you can see issue created 23 min. ago
Level Updated 18 min. ago

 

In older version of jira it only took 1 or 2 minute for updating but now it works slowly.

Please help me to fix this problem.

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1 answer

0 votes
Fazila Ashraf
Community Champion
November 12, 2020

@Jamil Rahimov  , are those updates made manually or through automation?

If automation, are you using external scripts with rest api or some postfunctions or automation for JIRA?

Do you generate logs for them?

Jamil Rahimov
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 12, 2020

@Fazila Ashraf 
Thank you for your quick response but we already solve this problem.
The problem was on server side

Dirk Ronsmans
Community Champion
November 12, 2020

@Jamil Rahimov ,

Care to maybe elaborate what the issue was? Perhaps someone else can benefit from it.

Jamil Rahimov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 12, 2020

@Dirk Ronsmans 
We had problem with CPU.
It worked fine after closing unnecessary apps which consume cpu.

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