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Community resources
Jira upgrade from 6.4.8 to 7.0.11 results in com.atlassian.cache.CacheException
Hi, after upgrading from 6.4.8 to 7.0.11 I get the below error when trying to access Jira. I've tried starting in safe mode, removing all of the plugins from installed plugins, removing all of the plugins prior to the upgrade, truncating the pluginstate table, and various other suggestions I've come across online but none work. I also need to disable auto-export in order to get the upgrade to complete, however I can do an XML export prior to the upgrade without any issue.
com.atlassian.cache.CacheException: java.lang.NullPointerException
at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:62) [atlassian-cache-memory-2.8.3.jar:?]
at com.atlassian.jira.project.CachingProjectManager.getProjects(CachingProjectManager.java:114) [CachingProjectManager.class:?]
at com.atlassian.jira.project.CachingProjectManager.getProjectObjects(CachingProjectManager.java:124) [CachingProjectManager.class:?]
at com.atlassian.jira.bc.project.DefaultProjectService.getAllProjectsForAction(DefaultProjectService.java:775) [DefaultProjectService.class:?]
at com.atlassian.jira.bc.project.DefaultProjectService.getAllProjects(DefaultProjectService.java:770) [DefaultProjectService.class:?]
at com.atlassian.jira.plugin.myjirahome.MyJiraHomeLinkerImpl.getDefaultHome(MyJiraHomeLinkerImpl.java:114) [MyJiraHomeLinkerImpl.class:?]
at com.atlassian.jira.plugin.myjirahome.MyJiraHomeLinkerImpl.getHomeLink(MyJiraHomeLinkerImpl.java:53) [MyJiraHomeLinkerImpl.class:?]
at com.atlassian.jira.web.action.MyJiraHome.findMyHome(MyJiraHome.java:49) [MyJiraHome.class:?]
at com.atlassian.jira.web.action.MyJiraHome.doExecute(MyJiraHome.java:32) [MyJiraHome.class:?]
at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.0.11.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:141) [JiraWebworkActionDispatcher.class:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [ChainedFilterStepRunner.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:20) [XContentTypeOptionsNoSniffFilter.class:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-5.0.5.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:53) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:85) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.5.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63) [atlassian-plugins-servlet-4.0.4.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92) [AccessLogFilter.class:?]
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78) [AccessLogFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:47) [XsrfTokenAdditionRequestFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181) [sitemesh-2.5-atlassian-11.jar:?]
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85) [sitemesh-2.5-atlassian-11.jar:?]
at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112) [SitemeshPageFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:79) [PageBuilderFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55) [CommittedResponseHtmlErrorRecoveryFilter.class:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) [catalina.jar:8.0.17]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) [catalina.jar:8.0.17]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.mobile.servlet.filter.MobileRedirectFilter.doFilter(MobileRedirectFilter.java:59) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.jira.mobile.servlet.filter.MobileAuthenticationFilter.doFilter(MobileAuthenticationFilter.java:92) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77) [atlassian-plugins-servlet-4.0.4.jar:?]
1 answer
Hello,
Thank you for the details.
For an upgrade from Jira 6 or earlier you're on the correct track as you cannot upgrade directly to a later (or the the latest) version directly and need to hit a 7.0.X version first to get the appropriate upgrade tasks to run, as you are attempting to do.
As for the error please refer to the following Upgrade Guide article for a referance point specifically the add-on compatibility checks, as from what you described and the error stack it looks to be add-on related, most likely missing add-on dependencies on a conflicting add-on package:
I would recommend setting up a 6.4.8 staging server incse you need to delete any add-ons you dont affect production, then get a secondary empty 7.0.11 server fully installed and running with a temporary login that will be overwritten with an import later on.
Run the add-on compatibility check as described in the "preparing to upgrade" article above on the staged 6.4.8 server and uninstall any listed incompatible add-ons from the staged server, and manually install the upgraded versions of compatible add-ons on the destination 7.0.11 server that you want to keep using the manage add-ons menu in the instance UI, and do not move the contents of the installed-plugins directory on the filesystem to avoide conflicts on plugin version mismatches between the Jira versions.
Then Create a XML backup of this modified 6.4.8 instance and migrate the data to the new 7.0.11 server as covered here
Let me know how it goes
Regards,
Earl
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