Jira user not receiving email notifications

[brenda_banderschaper]

I have a user that is not receiving email notifications when tagged.  Other users on the project are receiving and I have checked to make sure she has access.  I did try to utilize the Jira Admin Helper which did not identify any issues.  Are you able to assist?

Thank you.

[Reneesh Kottakkalathil]

Maybe the emails are going to the junk/spam folder?

[Fabio Racobaldo _Catworkx_]

Hi  @brenda_banderschaper ,

please take a look to this troubleshooting article https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

Please, let me know if it helps,

Fabio