Kanban board Exception

[재웅 최]

Hi

When I load any Kanban board, I get the following error message. 

An error "Unable to get value of the property 'branch': object is null or undefined"

But i don't use bitbucket in jira and i don't know why i get this error.
Although this error does not interfere with use, it is constantly exposed to users and causes inconvenience.

I've searched for that error, but couldn't find a good reason.

thank you

[재웅 최]

Oh, this is not a server log file. Server log files are not exported for security reasons. So I uploaded console.log. There was no error in the server log.

In addition, we are not currently connecting bamboo at Jira.

Thank you

[재웅 최]

Thank you for answer.

Please refer to the log below.

==================

An error occurredHide…
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details
Exception: Uncaught TypeError:cannot read property 'branch' of undefined
Resource: https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
Line: 7160
Column: 17
Environment
Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; WebConferencePro; WCShortCut; rv:11.0) like Gecko

Stack trace
TypeError: Uncaught TypeError:cannot read property 'branch' of undefined
at _shouldRenderAITTooltip (https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:7160:17)
at _attachAutomaticTransitionsHelpTip (https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:7124:13)
at markPanelAsFinal (https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:7104:21)
at _postRender (https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:7118:17)
at _onLoadingSuccess (https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:6999:13)
at x (https://URL/s/429a3926ec014e2f2bfb8003a2417de6-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c04a1d358299041d8938caf7d7bdee3f/_/download/contextbatch/js/_super/batch.js?locale=en-US:1314:121)
at f.Events.trigger (https://URL/s/429a3926ec014e2f2bfb8003a2417de6-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c04a1d358299041d8938caf7d7bdee3f/_/download/contextbatch/js/_super/batch.js?locale=en-US:1312:378)
at setAggregateData (https://URL/s/ba7b30d764b44c26c10e435910900676-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c4b7cfadbf6aba4bc0e09fdaae820b9a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:6791:13)
at j (https://URL/s/429a3926ec014e2f2bfb8003a2417de6-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c04a1d358299041d8938caf7d7bdee3f/_/download/contextbatch/js/_super/batch.js?locale=en-US:66:50)
at n.fireWith (https://URL/s/429a3926ec014e2f2bfb8003a2417de6-CDN/ble01u/76019/b6cddf7bc20a70eae10b59b1667a1221/c04a1d358299041d8938caf7d7bdee3f/_/download/contextbatch/js/_super/batch.js?locale=en-US:67:361)

[Martin Bayer _MoroSystems_ s_r_o__]

hi @재웅 최 is it really server log file? It seems to me like log from browser's console

[Martin Bayer _MoroSystems_ s_r_o__]

ok @재웅 최 could you share what Apps are installed?

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @재웅 최  could you share your atlassian-jira.log file (Log File location  chapter on https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html) ?