Key search does not work

[Natalia Soikko]

Hi all,

Do you have any idea why search:

project = XXX and key > xxx-123 and key <xxx-333

does not work anymore? This search was working 4 days ago :(

We are using JIRA 7.6

[Ollie Guan · Accepted solution]

Hi @Natalia Soikko,

Can you remove the previous conditions for querying the project and use the latter half to find out the results?

 key > xxx-123 AND  key < xxx-333

[Natalia Soikko]

Hi @Ollie Guan

I just have found the reason for search failure.

The issue with key xxx-333 has been deleted from JIRA. So query fails because of that.

I have changed query to "project = XXX and key > xxx-123 and key <xxx-332" and now it works.

In my opinion this is an issue in JIRA tool. Not existing issue should not be a reason for search failure.

If someone will remove issue xxx-332 i will have the same problem again. :(

Br, Natalia