Bonjour,
Exemple de ticket OK:
Le champ Résolution indique:
Exemple de ticket NOK: Terminé
Le champ Résolution indique : non résolu
Tous mes tickets sauf un apparaissent comme non résolu.
Merci
Hi @Nasser Joolfun ,
JIRA needs to have a Resolution set in order to consider a ticket as closed/terminated indipendently from the ticket status.
Hope this clarifies your doubts,
Fabio
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