License issue

[Nihar Bhatt]

Hi,

I am writing to inquire about the status of my software license, which is set to expire in 7 days. I am interested in understanding whether it is possible to transition to a free version of the software while retaining the same user ID.

[John Funk]

Hi Nihar - Welcome to the Atlassian Community!

Here is how you can transition to the Free plan. 

https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

[Ravina]

Hi @Nihar Bhatt Welcome to the Atlassian community.

It is better to directly contact the Atlassian support on https://support.atlassian.com for the license and cloud plan related queries and they will help and guide you for the further steps.