Link systems to Jira Service Management

[Sofia Eisenacht]

Hello!
I am trying to decide if Jira Service Management is the best option for my issues.
I have systems running at night and the current ticketing system is linked to those external systems, meaning that if there is any issue, the ticket just appears for me in my account when I log in in the morning. There is no user involved in this. 

I need to stop using this ticketing system and I was wondering if it is possible to do this with Jira. 

In summary, is it possible to link Jira to external softwares and get the automatic tickets when something goes wrong?

Thanks in advance!

[Thorsten Letschert _Decadis AG_]

Hey @Sofia Eisenacht ,

What you're trying to achieve should be doable, depending on the options your external systems are providing, e.g. you could

• use the email channel to create requests if your system is capable of sending emails if a problem occurs (see https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/)
• use API calls to create requests (see https://support.atlassian.com/jira/kb/set-the-request-type-when-creating-an-issue-using-rest-api-in-jsm-cloud/)

Regards,
Thorsten