Hi Jonathan!
It's Aleksandra from Deviniti Support Team.
If you'd like to integrate the template with your request form in order that sub-tasks are copied every time a customer raises a request, you can add "Template" field to the request form.
As you possibly know, apart from the dedicated "Create from template" button in Jira, the app delivers a separate custom field which can be used in a slightly different way. It's called "Template".
After you add the field to the request form, customers will be able to choose a template themselves directly on the portal and all sub-tasks will be populated automatically. If you wish, you can also hide the field and set a preset value. Thanks to that, every new request created with "Employee Onboarding Service Request" will automatically contain the sub-tasks from the particular template you choose.
If you need any further help with setting this up, feel free to contact our support team and raise a request. We'll be happy to guide you further!
Regards,
Aleksandra
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