Lock Issue/Ticket visibility by user

[Stefany Mallo]

Is there a way to hide/lock a ticket to certain users within our system?

[Sawankumar Tak]

Hello @Stefany Mallo ,

Yes with issue security feature you can hide tickets from certain users/groups.

Please refer following article : 

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

was that only hide tickets or you need to hide certain event and hide for certain users.

Regards,

Sawankumar

[Trudy Claspill]

Hello @Stefany Mallo 

Are you working with issues in a Company Managed project or a Team Managed project?

The first way to hide issues from users is to remove their permissions to the project. That would block their ability to see any issues in that project.

Project Permissions for Company Managed projects: https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

Project Permissions for Team Managed projects: https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/

If you want them to be able to see some issues in the project, then the next option is Issue Security. The implementation depends on whether you are working with issues in a Company Managed or Team Managed project. You can find that information on the View all projects page under the Projects menu.

Issue Security for Company Managed projects: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Issue Security for Team Managed projects: 

https://community.atlassian.com/t5/Jira-Software-articles/Announcement-Control-access-to-your-issues-on-next-gen-using/ba-p/1430115

https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/#Setupissuetypesinnextgenprojects-restrictIssueTypesRestrictaccesstoanissuetypeinyourteam-managedsoftwareproject