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Log work menu item returns 502

ProTreo
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August 27, 2025

This started happening somewhere around this week, starting from 25 august roughly, maybe earlier.

I'm trying to log work time into ticket using Actions (...) - Log work menu item. Instead of seeing ordinary iframe with Time SpentDate Started, Work Description, etc I'm getting 502 error displayed in iframe.

Previously 1-2months ago also styling of this window degraded - iframe windows was squiezed vertically and I needed to apply custom styling using Stylus extension to it for it to be displayed somewhat properly.

Another thing. If I visit Time Tracker manually and try to add something there - it works perfectly, but not from an iframe on jira board.

2025-08-27_19-38-16.png

1 answer

0 votes
Benjamin
Community Champion
August 27, 2025

Hi @ProTreo ,

 

You might want check clearing cache or log in with a private or incognito window and see if that fixes it. Is this just happening with your user? or is it happening to wider group on your site?

 

If the clearing of cache does not fix the issue, I would recommend raising a ticket with Atlassian to take a look at the cloud server side to see if there's any issues with your site.

 

-Ben

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