Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

LogAnalyzer shows a some problems after Upgrade - should we care?

TidoL September 25, 2021

Hi,

I hope someone can help us, we are in the middle of the upgrade downtime....

we just upgraded from Jira Server 8.5.1 to 8.13.8.

The Log Analyzer shows the messages below (the timestamps fit to the restarts of the application).

It hasn't shown these before, nor on our test environment as we tested the upgrade there.

So...

A) what's up? Something gone wrong with the MySQL-DB ist seems?

B) How bad is it? Can we allow hundreds of users to work on it on monday?

Help gladly appreciated,
Tido

TypeUrgencyLevelProblemLast OccurrenceMatches
blueMediumERRORCluster Cache Replication HealthCheck fails due to unable to complete within the timeout42 minutes ago12 matches, last match on line 135933
blueMediumWARNJIRA Health Check Timeout42 minutes ago9 matches, last match on line 135931
blueMediumWARNTroubleshoot long page load times in Jira server44 minutes ago90 matches, last match on line 135850
blueLowDEBUGFind the last login date for a user in Jira server44 minutes ago9 matches, last match on line 135692
redLowERRORAdd support for 4 byte characters in MySQL connection Fixed in 8.0.04 hours ago134 matches, last match on line 123298
redLowERRORMySQL databases incapabable of handling 4-byte UTF-8 Characters. JIRA should handle this gracefully4 hours ago134 matches, last match on line 123298
blueMediumERRORUnable to proceed with Issue submission due to UNICODE chars and SQL code in text fields or description or attachment file name4 hours ago90 matches, last match on line 123298
blueMediumERRORJira server throws SQL Exception while updating issues or importing data into MySQL due to encoding4 hours ago402 matches, last match on line 123298
blueMediumERRORUndeclaredThrowableException while Clicking Issues Navigation Menu in JIRA4 hours ago30 matches, last match on line 123233
blueMediumERRORIssue key increments unexpectedly on new issue creation in Jira server4 hours ago84 matches, last match on line 119437
redLowERRORIssue count increasing where by there's no issue created by mail handler due to database encoding4 hours ago28 matches, last match on line 119437
blueMediumERRORIMAP mail fails with FolderClosedException in logs in Jira server4 hours ago3 matches, last match on line 108950
blueMediumERROR

java.net.SocketTimeoutException: Read timed while making a request to a remote server

4 hours ago3 matches, last match on line 108928

 

2 answers

0 votes
TidoL September 26, 2021

Hi Fadoua,

good questions, sorry not for providing the information right away:

We tested Jira quite thoroughly I would say (30 test cases, including open old issues, create, attachments witch weird characters, performance; we didn't test the number of specific issue types however).
Only issue: smilies from smartphones are not accepted any more (before, they were converted to a special kind of "?" character.
That was the direction the logs pointed as well with some of those lines.

The application started like normal, health check is all green.

 

Cheers,
Tido

0 votes
Tinker Fadoua
Community Champion
September 25, 2021

@TidoL 

  • What are you seeing in Jira logs?
  • Did you test Jira?(Creating issues, create a test project, check if all issues are available, did you run some JQL queries before upgrade? You will need to run the same ones after upgrade to make sure that number of issues for specific Issue Types is still the same,....)
  • Is application starting without issues?

Based on your answers I can have a better idea.

Best,

Fadoua 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.13.8
TAGS
AUG Leaders

Atlassian Community Events