Looking for query of all tickets not updated withing x minutes from creation time

[Fred_Cheshire]

I'm looking for a way to query all tickets from the startOfMonth() that have not been updated within 30 minutes of the created time.   Basically we have an OLA that all tickets hitting our board will be touched within 30 minutes.  I need to know how many each month that go over. 

[Daniel Turczanski - JQL Search Extensions]

Hey, you can do it with JQL Search Extensions

hasSameUpdatedAndCreatedDate = "true" and created < -30m

[Payne]

If you're talking about service desk issues, then SLAs are an option. We have one named Time to First Response that starts counting when the issue is created and stops when one of several possible actions occurs (customer-visible comment made, entered status To Do, etc.) It has a goal of 3 hours. We then have a report configured for SLA success rates that we use to identify the percentage/count of failures, and we can dig into the failures to review the details.

[Fred_Cheshire]

We’re not using Service Desk