Losing field values when changing issue type

[PATRICIA MURPHY]

I am stumped hoping someone can help.

I have 2 issue types, Bugs for internal defects and Incidents for field reported defects.

Both are level 0.

Both are in the same Work Type Screen scheme

Both have the same workflow.

Both are in the same project.

When I try to bulk change the issue type from bug to incident using move within the project I am getting the message that 3 of the fields will be cleared if I proceed.

There are no custom required fields.

If I go one by one using change the icon from bug to incident the issue type changes without warnings.

Anyone have ideas why this is happening?

[Thorsten Letschert _Decadis AG_]

Hey @PATRICIA MURPHY ,

Besides sharing the actual message (as requested by @Varsha Joshi), have you already verified that no field changes occur when moving your work items manually? You should be able to check this by looking into the History tab of the Activity section at the bottom of the work item view.

Regards,
Thorsten

[Varsha Joshi]

Is it possible to share the screenshot of the message you are seeing?

[James Hunter]

Same question!

[PATRICIA MURPHY]

This is just trying to move one issue from bug to incident.

[PATRICIA MURPHY]

Changed issue type using just the icon change.

[PATRICIA MURPHY]

Both issue types use the same screen and layout in the project