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Mail Handler not processing emails

RG
RG
Contributor
October 18, 2022

Email handler not processing tickets from emails. As investigated we found Mailbox is blocked due to email from dedicated source and this issue occurs each and every time when there is email from same source.

When forward the same email, its processed. how to fix this issue.

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Reneesh Kottakkalathil
Reneesh Kottakkalathil
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October 20, 2022

Ravi,

Does the test mail functionality in the mail handler works?

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