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Mail always doesn't send.

tengfei
tengfei August 23, 2023

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Mirek
Mirek
Community Champion
August 27, 2023

Hi @tengfei 

Provided logs does not give any specific ERROR that show a problem with email. What exactly is happening? Was notification working before? Did something change recently? 

There is a complete guide with detailed information how to troubleshot problems with notification

https://confluence.atlassian.com/jirakb/troubleshooting-slow-stuck-notification-issues-in-jira-service-management-server-data-center-1041076874.html

Maybe it would helpful in your case. 

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