Mail notifications format changed to text format

[Alex Kuterman]

Last week we have started to get all Jira notifications in text format.

We are using Jira Cloud and at that time, we have uninstalled the Jira Service Desk and a couple of unused add-ons.

Any clue of how the fix this issue?

[Liam Green · Accepted solution]

Hi @Alex Kuterman 

If you go into your System Settings then scroll down to 'User Defaults', there is an option there for Default outgoing email format - if you click 'edit default values' you can change this from text to HTML.

Hope that helps,

Regards, Liam

[Alex Kuterman]

Thanks Liam,

It works.

Any clue about why the removal of some add-ons affected the personal settings of all the users?

[Liam Green]

I'm glad it worked!

No idea Alex, the only thing I can think is that one of the add-ons was overriding the settings and removing it caused them to change