Mails from one user is not converting into JIRA Task

[Smita Sinha]

Hi,

I have setup an incoming mail handler which is catching mails from one mailbox and creating tasks in JIRA. It is able to create task for everyone who is sending mail to that mailbox except the project lead of the project.

Project lead is the part of a group, from which other users are able to create tasks via mail. I have also assigned permission specifically to project lead to create tasks but still no luck.

Thanks,

Smita

[Andy Heinzer]

I would have this user send another email to the address Jira is checking, and then go into the Jira logs to see what is registered there.  You can find these in the $JIRAHOME/log/atlassian-jira-incoming-mail.log file.   

You would have to find the message in the logs by timestamp to see if there is some kind of error there.  If not, then you might have to enable DEBUG logging on the incoming mail temporarily per Diagnosing Mail and Mail Handlers Issues, then have the user try this again.

We should be able to see Jira try to process this message and from there if it is generating some error we should then at least know more about this problem.