Make entry of the actual time spent on a ticket mandatory at point of resolution?

[Louis Mehr]

Hi,  I am trying to work out how to do this.  I guess it relates to transition to Resolved state but I can't see where to do this.   Any clues?  Thanks!

[Angélica Luz · Accepted solution]

Hi Louis,

To make a field mandatory when resolving an issue, you need to add a Validator in the workflow.
Please, go to the Project settings > Workflows > Click to edit the desired workflow > Select the transition to "Resolve" > Validators > Add validator > Field Required Validator > Select the field "Time spent" > Add > Add.

After that, publish the workflow.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Louis Mehr]

Thanks Angélica, that works nicely!