Mapping from an array field e.g. (Fix Version/s) to a string field

[Richard Sloggett]

We're using the Zendesk Cloud Connector mapping functionality to sync fields in JIRA with the original Zendesk ticket. This works well for Subject, Description but we want to map the Component/s and Fix Version/s fields - which are arrays in JIRA. Is there a way for us to map (at least inbound if not outbound) between what is a text field in Zendesk to an array field in JIRA. Mapping to a single element string array would be fine.

[JustinA · Accepted solution]

For this to work, you would have to set the values of the versions and components, and map them to their equivalents in Zendesk.

For example, a Fix Version/s field may have the following versions:

• V1
• V2

Thus, the setting for this in the Zendesk mapping scheme would be as follow:

Zendesk Outbound: YOUR_FIRST_ZENDESK_FIELD_VALUE_FOR_VERSION

JIRA Inbound: V1

-------------------------------------------------------------------------------------------------------------------

Zendesk Outbound: YOUR_SECOND_ZENDESK_FIELD_VALUE_FOR_VERSION

JIRA Inbound: V2

[Mike Brady]

I'm having a similar issue: I want to map a ZD drop down -> Jira Components. I have mapped all other [text] <-> [text] type fields with no issue, but this inbound field from ZD is just not mapping. Any suggestions?