Marketplace Extension Not Loading

[cuperman]

I have added a marketplace add-ininto Jira Cloud, but it is not loading (I think I already added and removed it once from my account a couple of weeks back).

The add-in is https://marketplace.atlassian.com/apps/1220515/azure-pipelines-for-jira?hosting=cloud&tab=overview

There is a toast message on the page says to contact customer support - how do I do that?

[Earl McCutcheon · Accepted solution]

Hello @cuperman ,

The Support contact details for the add-on app can be found on the support tab of the marketplace listing here:

• https://marketplace.atlassian.com/apps/1220515/azure-pipelines-for-jira?hosting=cloud&tab=support

The direct links are:

• Email vendor
• Submit a support request
• Go to vendor status page

Regards,
Earl

[cuperman]

Hi Earl,

Many thanks for taking the time to respond. I've sent the developers some messages. Will the app be removed if it isn't fixed?

Thanks
Mark

[Earl McCutcheon]

Hello @cuperman ,

If an app is broken and does not work we will work witht he vendor to apply repairs and get it in a working state but it would be removed if not possible.

The App approval Guidelines and Vendor Agreement can be seen at the following links:

• App approval guidelines
• Atlassian Marketplace Partner Agreement

Regards,
Earl

[Andrew Jones]

lol how many years does it take to work with the vendor?