Mentioning jira_users in the portal view/channel of Jira Service Desk?

[Emilia Mas]

Hello, Is it possible to mention jira_users directly in the the portal view/channel of Jira Service Desk? 

Thanks!

[Bryan Trummer - ReleaseTEAM · Accepted solution]

Hi @Emilia Mas - As far as I am aware group mentions, @jira-users for example, are not supported at this time from my understanding. 

[Emilia Mas]

Many thanks, @Bryan Trummer - ReleaseTEAM !!

Do you know if there is any way to allow common users (no license) to interact via mentions through the Customer Portal. 

Thanks!!

[felix.weber]

Hi,

even if this is a bit outdated see also

https://jira.atlassian.com/browse/JSDSERVER-288

For those of you working Cloud - it is the same issue

https://jira.atlassian.com/browse/JSDCLOUD-288

OR

https://jira.atlassian.com/browse/JSDCLOUD-8026?error=login_required&error_description=Login+required&state=d30d0200-2afc-4997-8598-591e26cb45a5