Migrated attachments come throught but receive error message when opening attachment

[Rodney Tanner]

I am migrating JIRA tickets from one instance to a different instance.  I exported all of the data from the initial instance, and imported it into the new instance.

On the JIRA tickets in the new instance, the attachments appear to be present, but when I open an attachment, I receive an error message “Ouch! We Can’t Load The Image”

[davy]

Hi Ronny,

How where the attachments and tickets migrated ?

If you did a CSV import to migrate the tickets, you also need to use CSV to import the attachments.
(copying the attachments directly from the file system to the other instance will not work)

Importing attachments
You can attach files to issues created from your CSV file. To do this, specify the URL of your attachment in an 'Attachments' column within your CSV file.

Assignee, Summary, Description, Attachment, Comment
Admin, "Issue demonstrating the CSV attachment import", "Please check the attached image below.", "https://jira-server:8080/secure/attachment/image-name.png", "01/01/2012 10:10;Admin; This comment works"
Admin, "CSV attachment import with timestamp,author and filename", "Please check the attached image below.", "01/01/2012 13:10;Admin;image.png;file://image-name.png", "01/01/2012 10:10;Admin; This comment works"

URLs for attachments support the HTTP and HTTPS protocols and can be any location that your JIRA server must be able to access. You can also use the FILE protocol to access files in the import/attachments subdirectory of your JIRA home directory.

The full documentation to import tickets and attachments using CSV can be found at
- https://confluence.atlassian.com/jseng/importing-data-from-csv-881686748.html

Best Regards,