Migrating JIRA 6.4.2 to new server

[Zutari GEMC3 Admin]

Good day, I am having a problem with a migrating data from JIRA 6.4.2 to JIRA 8.1.

We used to have a sub-contractor with a JIRA 6.4.2 site that hosted our JIRA software projects. Now, we purchased our own JIRA software server license and installed the latest version 8 in our environment. We want to import the data form the old 6.4.2 environment into our new environment.

We got the backup of the 6.4.2 data form our contractor.

I followed the steps from the JIRA documentation:

Migrating JIRA applications to another server

https://confluence.atlassian.com/adminjiraserver075/migrating-jira-applications-to-another-server-935390960.html

Everything went well, until I got to step 4.4 ("Import your data").

When I try the import, it gives me the following error: "The xml data you are trying to import is too old to be upgraded by this version of Jira. For more information please see our upgrade documentation: https://confluence.atlassian.com/x/orz9Mw".

Please advise on the best action to take so that we can move our JIRA projects to our new server.

[Alexis Robert · Accepted solution]

Hi @Zutari GEMC3 Admin , 

You cannot import the data directly into the latest Jira version, as many data schemas etc have changed since Jira 6.4

What you will need to do : 

• install Jira 7.0 and import the data
• install Jira 8.1 and upgrade your Jira 7.0 

Let me know if you have any questions,

--Alexis

[Zutari GEMC3 Admin]

Thank you for the advice Alexis. I've installed 7.0 now, but it won't open Jira. When I try to open it in the browser, it just gives a blank page.

I saw in an article that apparently it has to do with context, but I had a look in the server.xml file and there is no context path specified.

<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">

Would appreciate any help please, we have to get this done soonest.

Many thanks.

[Alexis Robert]

Hi @Zutari GEMC3 Admin , 

did you follow the installation guide ? you can find it here, it will give you all the info for your server setup etc.

The error you're having is very generic and could mean anything really (process not started, firewall preventing connexions, ...).

Let me know if you have any questions,

--Alexis

[Zutari GEMC3 Admin]

Thanks I managed to sort it out, turned out it was DB config that was incorrect!