Missing Items on Board after Workflow Replacement

[Matthew Lee]

I replaced the workflow scheme with a workflow that included new statuses. Now tickets in the new statuses are not appearing on Project board (board query set for all). 

[Pavan · Accepted solution]

@Matthew Lee  Go to board setting and see the mapping of the workflow in board, re arrange the mapping in board, this article will help you.

https://confluence.atlassian.com/jirasoftwarecloud/configuring-columns-764477997.html

[Matthew Lee]

Thank you - I had missed mapping one of the statuses.   

[Jack Brickey]

@Matthew Lee , welcome to the Community. Please inspect the boards filter - Board settings > general. if you are using kanban board also inspect the sub-filter. I am guessing the filter is excluding these new statuses. If you are having trouble w/ this please post a screenshot or the actual filter here.

[Matthew Lee]

Thank you - turned out to be status mapping.....

[Jack Brickey]

that certainly would do it. :-)