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Mobility App Troubleshooting

Web Developer
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August 28, 2025

My service desk is live and working but when I use the Mobility App it display to submit a request from the user perspective after selecting a specific request type and opening it it says "error: this request type has no fields". another useful information on my jira is that after adding apps like JSM mobile (branded) and Mobility I can never get past the "get started" page even when all the setup is done, I cant get to the configuration page for these apps. I have all permissions as admin.

 

1 answer

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Benjamin
Community Champion
August 28, 2025

Hi @Web Developer ,

 

Welcome. If you are able to raise request through the desktop browser with no issues, you may want to reach out to the vendor directly - support@mobilitystream.com to trouble the app issue. There maybe a bug of some sort.

I personally use the Jira Cloud App and I don't have issues submitting tickets. It doesn't go through the portal. However, I can submit tickets on end-users behalf on the app with no issues.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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