Move ticket to reopen when someone adding comment

[Carla Bismuth]

I would like that as soon as someone comment ticket it automatically goes to reopen and send email notification to the owner. 

[sai chinamuthevi · Accepted solution]

Hi you can do this by automation plugin Jira 

if you have that plugin in the project settings click on project automation from left hand side and create a rule like this.

in place of done choose re open

[Mayur Jadhav · Accepted solution]

Hi @Carla Bismuth ,

Welcome to the Atlassian Community!!

There is a similar thread that is open and some users have already answered.

Can you please have a look and try to implement the same.

• reopening a resolved ticket

Cheers,
Mayur