Moving issues from one project to a new one

[Dimitar Dimov]

Hi All, 

I'm using Jira Cloud and I'm experiencing several problems when trying to move issues from an old project to a new one. In order to explore when the root-cause of the problem is I created a copy of my original old project using the "Create new project - Share project settings" option, so they are absolutely identical. 

I'm creating a test issue in Issue type A and trying to move it to the identical new project again with the same Issue type A. Below you can see screenshots of the original ticket in Old Project and how it appears in the New Project.

Once initiated the Move wizard It reaches the moment where I need to confirm the value of the custom fields, however it appears as this:

Moving to the next section the final result is this:

First of all the fields appear in the right side as part of the Details section. Second in the Agent view section of the issue type the settings are the same and the fields visible on the screenshot haven't been added. 

Any help would be highly appreciated. 

Best regards,

Dimitar

[Fabio Racobaldo _Herzum_]

Hi @Dimitar Dimov ,

welcome to the Atlassian community!

Please check that Portal Settings, for your new Project has the same setup of the source one.

When you create a project with shared configuration just schemes will be configured in the new project. All other things need to be configured manually.

Hope this helps,

Fabio

[Dimitar Dimov]

Hi @Fabio Racobaldo _Herzum_

I've checked the portal and project settings. Both are the same and there are no discrepancies. 

Regards,

Dimitar

[Fabio Racobaldo _Herzum_]

If the configuration is the same between project A and B move should correctly works.

https://support.atlassian.com/jira-service-management-cloud/docs/move-a-request-to-another-service-project/

Did u check if Request Types configuration is the same?

[Dimitar Dimov]

Yes, also absolutely the same...