Multi project environment - missing Epics

[lukasz luniewski]

HI,

I have setup several projects(scrum) for different departments in my company and one project that is used as a quick reference project for the management. There is  a need that departments will assign tickets between each other, to do that we use labels. The reference project for management has complex filter that will pick all the labels used by the other projects. Everything is working as expected apart from missing Epics that for some reason wont show in the reference project, i can see versions thou. 

Any suggestions how to fix this?

thanks in advance.

[Tarun Sapra · Accepted solution]

Hello @lukasz luniewski

Could you please share the JQL which is being used to fetch the issues from other projects. So it will become easier to debug as to why epics aren't being fetched. 

Also, my suggestion is that if you are aggregating issues from various projects to show to management based on filters / dashboards etc then try to avoid using labels. Try to create a custom field with finite list of values(select) that can be used while creating issues and filtering and aggregation can be based on the custom fields. Since labels are free text thus by having an typo in the label spelling would result in the issue not being fetch by the filter.

[lukasz luniewski]

 Hi@Tarun Sapra

thank you for you quick replay.

as requested the JQL used in the main project: labels in (TO_PMO, TO_SOC, TO_SYSOPS, TO_DEVOPS, TO_ARCH, TO_TONS, TO_SD) ORDER BY Rank ASC

please note project is excluded by designee.

Would like to find out why fields are better then labels in this case, are they more stable or something else that im not aware?

In general everything works fine apart from the epics not being shown. And i am . aware if someone do a typo that the issue wont appear, but this is something that can be always corrected. 

  

[Tarun Sapra]

Hello @lukasz luniewski

This is strange that the epic panel is empty. Could you please share if you are able to see epics in the issue navigator view of the query

labels in (TO_PMO, TO_SOC, TO_SYSOPS, TO_DEVOPS, TO_ARCH, TO_TONS, TO_SD) ORDER BY Rank ASC

[lukasz luniewski]

Hi @Tarun Sapra just checked and i am not able to see any epics. Ive modified a query by adding the project: project="TO" OR labels in (TO_PMO, TO_SOC, TO_SYSOPS, TO_DEVOPS, TO_ARCH, TO_TONS, TO_SD) ORDER BY Rank ASC

and I can see one epic coming from the TO project

Any suggestions?

[lukasz luniewski]

@Tarun Sapra ok it looks like i had to ass all the projects that are involved. For some reason setting project to All dose not work. But all Epic are visible for me now.

thanks for the help

[Tarun Sapra]

Hello @lukasz luniewski

Glad to know that it's working now, please accept/upvote the answer so that others facing similar issue are also helped. thanks.