My Subscription Plan is Cancelled Without Reason

[Dana Ariya Bon Lua]

One 12 Sept 2021, 1:44pm Malaysia Time, I have received the email on "Your Subscription Plan Has Been Cancelled" wihout stating any reason.

We are a subscribed customer with the-active payment method.

My company operation is put on halted and still waiting help.

Why the JIRA customer is not responsive on their service?

[John Funk]

Hi Dana - did you get back up and running yet? 

[Mayur Jadhav]

Hi @Dana Ariya Bon Lua 

Please raise the ticket to Atlassian Support

Thanks,

Mayur

[Dana Ariya Bon Lua]

I already raised the ticket and has been waiting for 3 hours, still no one reply me yet

[Dana Ariya Bon Lua]

Can please someone help!!! It has been 6 hours since the incident happens yet no one is responding!

[Jack Brickey]

With standard plan you have business hours support so that might explain a delay. Unfortunately the Community can’t really assist with these issues. Be sure to escalate your support issue.

[Mayur Jadhav]

May be due to weekend they are not available, please wait for tomorrow.