My automation Rule is not working for below mentioned scenario. Can you please help. Thanks

[Mohit Chawla]

when a custom field which is text field(read-only) value changes
as per its value, if its value is less than 9 then another custom field which is text field(read-only) should get populated with value "Low"  and if its value is between 9 to 27 then other field value should be "Medium " and if first field value is greater than 27 then it should be populated with value "High"

[Benjamin Črnjak]

Hi @Mohit Chawla ,

I see two things in your post that ring in my head as potential problems.

1. You said (read-only) field value changes --> that means another automation changes it?
   if so, then check that your automation rule has the option to be triggered by other rules, enabled.
2. You said text field, but now you're talking about numbers and comparison.
   --> automation doesn't know if something is bigger or less than X value in text field. You should use numeric field for that.
   OR
   if you really need this field to be text, then you could try using {{.asNumber}} function.
   
   example: IF {{yourcustomfield.asNumber}} < 9 THEN ...
   
   

Kind regards,

Benjamin

[Mohit Chawla]

@Benjamin Črnjak 

I forgot to enable the checkbox thanks for noticing that 
now my automation rule is working

[Dick]

Hi @Mohit Chawla Welcome to the Atlassian Community. 

Please provide pictures of your automation, with the details of important steps and audit log, so we can tell you which part is not running as you should like. It makes answering so much easier. We're all friendly over here. 

Kind regards,
Dick