My board is suspended - I need it reinstated

[Farhan Irshad]

My Free account board is suspended because it went over 10 users. 

I've reduced the number of users to less than 10. How can I get the free account reinstated?

Atlassian Cloud Notifications - Site Unavailable

[Farhan Irshad]

Hi, 

I did raise the request there. They said they can't help and it needs directing to Technical Support. I followed that and ended up being routed to this Community Forum. 

Can you please help resolve or get in touch with the correct team so I don't have to go round in a circular loop?

Thanks

Farhan

[Usman]

Hi @Farhan Irshad 

Thank you for reaching out regarding your Atlassian site issue. Please note that the Atlassian Community is a user forum where questions are answered by other users and community members, not official Atlassian Support staff. While some Atlassian employees may participate, issues that involve sensitive account changes—such as reactivating your account—cannot be processed by the community.

For requests like yours, you need to contact Atlassian Support directly via their official support channels. The Support Portal is the proper place to submit requests involving account management, site reactivation or deactivation. 

Please visit Atlassian Support and open a ticket under the relevant category (Billing, Payments and Pricing). The support team will guide you through the process and assist you with your requests.