NPE on AD Authentication

[Mark Diskin]

{code}

Request processing failed; nested exception is java.lang.NullPointerException

Referer URL: https://eafrmwrk.arccorp.com/jira/plugins/servlet/embedded-crowd/configure/delegatingldap/?xsrfTokenName=atl_token&xsrfTokenValue=1e19bf811e851a38ceb8c1997c172bb8aff0b902&directoryId=3

Build Information:

Uptime : N/A

Version : 5.0.2

Build Number : 725

Build Date : Thu Mar 29 00:00:00 EDT 2012

Build Revision : 5735107fafde38ff42de9317f2958c8955e05ede

Atlassian Partner : null

Installation Type : EAR/WAR

Server ID : BPYI-JWUL-ZSQO-KRC0

Last Upgrade : Apr 05,12 12:25 PM (v5.0.1#721)

Server Information:

Application Server: VMware vFabric tc Runtime 2.6.1.RELEASE/6.0.33.A.RELEASE

Servlet Version: 2.5

File Paths:

Location of entityengine.xml: file:/E:/java/vfabric-tc-server-standard-2.6.1.RELEASE/release/webapps/jira/WEB-INF/classes/entityengine.xml

Location of atlassian-jira.log: E: java jira log atlassian-jira.log

Memory Information:

Total Memory: 1365 MB

Free Memory: 777 MB

Used Memory: 588 MB

Total PermGen Memory: 512 MB

Free PermGen Memory: 276 MB

Used PermGen Memory: 235 MB

System Information:

System Date : Friday, 20 Apr 2012

System Time : 08:07:54 -0400

Current Working Directory : E: java vfabric-tc-server-standard-2.6.1.RELEASE release bin winx86_64

Java Version : 1.6.0_31

Java Vendor : Sun Microsystems Inc.

JVM Version : 1.0

JVM Vendor : Sun Microsystems Inc.

JVM Implementation Version : 20.6-b01

Java Runtime : Java(TM) SE Runtime Environment

Java VM : Java HotSpot(TM) 64-Bit Server VM

User Name : SYSTEM

User Timezone : America/New_York

User Locale : English (United States)

System Encoding : UTF-8

Operating System : Windows Server 2008 R2 6.1

OS Architecture : amd64

Application Server Container :

Database type : mssql

Database JNDI address : mssql java:comp/env/jdbc/JiraDS

Database URL : Hidden

Database version : 09.00.3042

Database driver : jTDS Type 4 JDBC Driver for MS SQL Server and Sybase 1.2.5

External user management : OFF

JVM Input Arguments : -Djava.endorsed.dirs=E: java vfabric-tc-server-standard-2.6.1.RELEASE tomcat-6.0.33.A.RELEASE common endorsed -Dcatalina.base=E: java vfabric-tc-server-standard-2.6.1.RELEASE release -Dcatalina.home=E: java vfabric-tc-server-standard-2.6.1.RELEASE tomcat-6.0.33.A.RELEASE -Djava.io.tmpdir=E: java vfabric-tc-server-standard-2.6.1.RELEASE release temp -Djava.util.logging.manager=com.springsource.tcserver.serviceability.logging.TcServerLogManager -Djava.util.logging.config.file=E: java vfabric-tc-server-standard-2.6.1.RELEASE release conf logging.properties -Dwrapper.dump.port=-1 -Xmx1536M -Xss192K -XX:MaxPermSize=512m -Djavax.net.ssl.trustStore=e: java sonatype-work keystore -Djavax.net.ssl.trustStorePassword=changeit -Djavax.net.ssl.keyStore=e: java sonatype-work keystore -Djavax.net.ssl.keyStorePassword=changeit -Dhttp.proxyHost=192.168.127.25 -Dhttp.proxyPort=9090 -Dhttps.proxyHost=192.168.127.25 -Dhttps.proxyPort=9090 -Dhttp.nonProxyHosts=localhost|192.168.130.122|*.arccorp.com -Dfile.encoding=UTF-8 -Dmail.smtp.auth.ntlm.domain=arcds.com -Djava.library.path=E: java vfabric-tc-server-standard-2.6.1.RELEASE release bin winx86_64 -Dwrapper.key=yL999Qgdb3UXM1vs -Dwrapper.port=32006 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.pid=7796 -Dwrapper.version=3.2.3 -Dwrapper.native_library=wrapper -Dwrapper.service=TRUE -Dwrapper.cpu.timeout=5 -Dwrapper.jvmid=1

Language Info:

Installed languages: English (UK)

English (United States)

French (France)

German (Germany)

Japanese (Japan)

Spanish (Spain)

Default language: English (United States) - System Default

Request Information:

- Request URL: https://eafrmwrk.arccorp.com/jira/500page.jsp

- Scheme: https

- Server: eafrmwrk.arccorp.com

- Port: 443

- URI: /jira/500page.jsp

- Context Path: /jira

- - Servlet Path: /500page.jsp

- - Path Info: null

- - Query String:

Request Attributes

- javax.servlet.forward.request_uri : /jira/plugins/servlet/embedded-crowd/configure/delegatingldap/

- javax.servlet.forward.context_path : /jira

- javax.servlet.forward.servlet_path : /plugins/servlet

- javax.servlet.forward.path_info : /500page.jsp

- os_securityfilter_already_filtered : true

- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true

- jira.session.max.inactive.interval : 18000

- jira.request.time.micros : 0

- com.newrelic.agent.TRANSACTION_NAME : /plugins/servlet/embedded-crowd/*

- org.springframework.web.servlet.DispatcherServlet.THEME_SOURCE : ECWebApplicationContext: display name Root WebApplicationContext ; startup date Fri Apr 20 07:48:00 EDT 2012 ; parent: org.springframework.osgi.atlassian.NonValidatingOsgiBundleXmlApplicationContext@364a18e

- atlassian.core.seraph.original.url : /plugins/servlet/embedded-crowd/configure/delegatingldap/

- org.springframework.web.servlet.DispatcherServlet.THEME_RESOLVER : org.springframework.web.servlet.theme.FixedThemeResolver@25e78f32

- javax.servlet.error.servlet_name : servlet-module-container-servlet

- com.opensymphony.sitemesh.USINGSTREAM : false

- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true

- com.atlassian.gzipfilter.GzipFilter_already_filtered : true

- loginfilter.already.filtered : true

- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true

- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true

- javax.servlet.error.message : Request processing failed; nested exception is java.lang.NullPointerException

- jira.session.last.accessed.time : 1334923674348

- webwork.result : Value stack =========== ===========

- jira.request.username : framework

- jira.websudo.request : true

- com.atlassian.jira.web.filters.steps.senderror.CaptureSendErrorMessageResponseWrapper_CAPTURED : Request processing failed; nested exception is java.lang.NullPointerException

- javax.servlet.error.request_uri : /jira/plugins/servlet/embedded-crowd/configure/delegatingldap/

- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true

- com.atlassian.seraph.auth.LoginReason : OK

- jira.webwork.cleanup : false

- jira.request.id : 487x148x1

- org.springframework.web.servlet.DispatcherServlet.CONTEXT : ECWebApplicationContext: display name Root WebApplicationContext ; startup date Fri Apr 20 07:48:00 EDT 2012 ; parent: org.springframework.osgi.atlassian.NonValidatingOsgiBundleXmlApplicationContext@364a18e

- javax.servlet.error.status_code : 500

- com.atlassian.labs.botkiller.BotKillerFilter : true

- org.springframework.web.servlet.HandlerMapping.pathWithinHandlerMapping :

- jira.request.start.millis : 1334923674348

- com.atlassian.johnson.filters.Johnson503Filter_already_filtered : true

- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true

- com.opensymphony.sitemesh.APPLIED_ONCE : true

- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true

- jira.request.assession.id : 17oymu8

- org.springframework.web.servlet.DispatcherServlet.LOCALE_RESOLVER : org.springframework.web.servlet.i18n.AcceptHeaderLocaleResolver@56a2f0f

Request Logging

0 log statements generated by this request:

Listeners

- Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)

- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)

- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

- Backup Service (com.atlassian.jira.service.services.export.ExportService)

- Delay: 720 minutes

- USE_DEFAULT_DIRECTORY: true

- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)

- Delay: 1 minutes

- NotificationCacheUpdateJob-job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

- pluginJobName: NotificationCacheUpdateJob-job

- repeatInterval: 86400000

- initiallyFired: true

- PluginLicenseExpiryJob-job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

- pluginJobName: PluginLicenseExpiryJob-job

- repeatInterval: 86400000

- initiallyFired: true

- Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 480 minutes

- pluginJobName: Service Provider Token Remover

- repeatInterval: 28800000

- initiallyFired: true

- com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1 minutes

- pluginJobName: com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job

- repeatInterval: 60000

- initiallyFired: true

- com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- pluginJobName: com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor

- repeatInterval: 300000

- initiallyFired: true

- test (com.atlassian.jira.service.services.file.FileService)

- Delay: 1 minutes

- handler.params: reporterusername=framework,catchemail=EAFRMWORK01@arccorp.com,bulk=delete,createusers=false,notifyusers=true,ccwatcher=false,ccassignee=true,stripquotes=false

- handler: Add a comment with the entire email body

- upmPluginUpgradeCheckJob (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

- pluginJobName: upmPluginUpgradeCheckJob

- repeatInterval: 86400000

- initiallyFired: true

Plugins

- ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian

- Enabled

- Admin Menu Sections 1.0 - Plugin by Atlassian

- Enabled

- Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- Applinks Product Plugin 3.6.4 - Plugin by Atlassian

- Enabled

- build: 10

- Atlassian Bot Session Killer 1.6 - Plugin by Atlassian

- Enabled

- Atlassian Embedded Crowd - Administration Plugin 1.3.7 - Plugin by Atlassian

- Enabled

- Atlassian Gadgets OAuth Service Provider Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Admin Quick Navigation 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Admin Summary Component 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Application Properties 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Closure Template Renderer 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin 5.0.2 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Confluence Link 5.0.2 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Gadgets Plugin 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Issue Web Link 5.0.2 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Mail Plugin 5.0.2 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - OAuth Consumer SPI 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Project Config Plugin 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.37 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - REST Plugin 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Remote JIRA Link 5.0.2 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - SAL Plugin 5.0.2 - Plugin by Atlassian Software Systems

- Enabled

- Atlassian JIRA - Plugins - Share Content Component 5.0.2 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - View Issue Panels 5.0.2 - Plugin by ${project.organization.name}

- Enabled

- Atlassian OAuth Admin Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian REST - Module Types 2.5.5.1 - Plugin by Atlassian

- Enabled

- Atlassian Soy Templates - Plugin 1.1.2 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer API 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer Velocity 1.6 Plugin 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian UI Plugin 3.5.5 - Plugin by Atlassian

- Enabled

- Atlassian Universal Plugin Manager Plugin 2.1.2 - Plugin by Atlassian Pty Ltd

- Enabled

- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Custom Field Types & Searchers 1.0 - Plugin by Atlassian

- Enabled

- Embedded Gadgets Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- English (United Kingdom) Language Pack 5.0.2 - Plugin by Atlassian

- Enabled

- English (United States) Language Pack 5.0.2 - Plugin by Atlassian

- Enabled

- FishEye Plugin 5.0.1 - Plugin by Atlassian Software Systems

- Enabled

- French (France) Language Pack 5.0.2-rc1-v2r1736-2012-03-21 - Plugin by Atlassian Community

- Enabled

- Gadget Dashboard Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Directory Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Spec Publisher Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- German (Germany) Language Pack 5.0.2-rc1-v2r4621-2012-03-22 - Plugin by Atlassian Community

- Enabled

- GreenHopper 5.9.4 - Plugin by Atlassian

- Enabled

- configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin

- plugin-icon: includes/images/upm/plugin-icon.png

- plugin-logo: includes/images/upm/plugin-logo.png

- atlassian-licensing-enabled: true

- ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Issue Operations Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Views Plugin 1.0 - Plugin by Atlassian

- Enabled

- JDOM DOM Processor 1.0.0 - Plugin by SpringSource

- Enabled

- JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems

- Enabled

- JIRA Activity Stream Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- JIRA Bamboo Plugin 5.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- configure.url: /secure/admin/jira/ViewBambooApplicationLinks.jspa

- JIRA Calendar Plugin 1.19 - Plugin by Atlassian Pty Ltd

- Enabled

- JIRA Feedback Plugin 1.1.6 - Plugin by Atlassian

- Enabled

- JIRA Footer 1.0 - Plugin by Atlassian

- Enabled

- JIRA Importers Plugin (JIM) 4.1.4 - Plugin by Atlassian

- Enabled

- JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software

- Enabled

- JIRA Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- JIRA Usage Hints 1.0 - Plugin by Atlassian

- Enabled

- JIRA Welcome Plugin 1.1.6 - Plugin by Atlassian

- Enabled

- JQL Functions 1.0 - Plugin by Atlassian

- Enabled

- JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Japanese (Japan) Language Pack 5.0.2-rc1-v2r10607-2012-03-28 - Plugin by Atlassian Community

- Enabled

- Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian

- Enabled

- Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Opensocial Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Preset Filters Sections 1.0 - Plugin by Atlassian

- Enabled

- Project Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Project Role Actors Plugin 1.0 - Plugin by Atlassian

- Enabled

- ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems

- Enabled

- ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource

- Enabled

- RPC JIRA Plugin 5.0.5 - Plugin by Atlassian

- Enabled

- Renderer Component Factories Plugin 1.0 - Plugin by Atlassian

- Enabled

- Renderer Plugin 1.0 - Plugin by Atlassian

- Enabled

- Reports Plugin 1.0 - Plugin by Atlassian

- Enabled

- Spanish (Spain) Language Pack 5.0.2-rc1-v2r10704-2012-03-28 - Plugin by Atlassian Community

- Enabled

- Streams API 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Core Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams SPI 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Third Party Provider Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- Support Tools Plugin 2.9.5 - Plugin by Atlassian Support

- Enabled

- Top Navigation Bar 1.0 - Plugin by Atlassian

- Enabled

- User Format 1.0 - Plugin by Atlassian

- Enabled

- User Navigation Bar Sections 1.0 - Plugin by Atlassian

- Enabled

- User Profile Links 1.0 - Plugin by Atlassian

- Enabled

- User Profile Panels 1.0 - Plugin by Atlassian

- Enabled

- View Project Operations Sections 1.0 - Plugin by Atlassian

- Enabled

- Web Resources Plugin 1.0 - Plugin by Atlassian

- Enabled

- Webwork Plugin 1.0 - Plugin by Atlassian

- Enabled

- Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian

- Enabled

- Workflow Designer Plugin 2.5.4 - Plugin by Atlassian

- Enabled

- Workflow Plugin 1.0 - Plugin by Atlassian

- Enabled

- jira-ical-feed 1.0.5 - Plugin by Atlassian

- Enabled

{code}

[Bruna Griebeler]

It's hard to define the issue without logs, but seems to be on your AD side.

If this problem was already solved, could you provide a feedback about the resolution?

Cheers

[vkharisma]

It seems there is something missing from the stack trace above. Can you try to re-attach the stack trace again?