For Jira Software projects, is it possible for the reporter to provide feedback after the ticket is closed?
If the ticket isn't locked from being edited, yes.
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Hello,
Welcome to community :)
Please make sure there is no below such properties that is restricting from commenting of the issues
Go to Project Settings > Workflow (The one that is associated with the request type and issue type)
Edit > Click on Closed/Done status > Properties
Add the following
Property Key: jira.permission.comment.denied
Property Value: true
Publish workflow.
Thank You,
Prachi
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