Need help setting up customer notifications

[Toby Challacombe]

I am trying to send an email out to customers when a ticket is assigned a particular status, currently I can only do this when the status changes not when it is changed to a specific status. Can anyone help me on this?

[Wouter Bruinings]

Hi Toby, 

Do I understand correctly that your goal is to send out notification emails only for specific status changes? 

If that is the case, you could configure the notification scheme in such a manner that it only send notifications upon triggering of custom events. You would create a custom event and have it triggered by a postfunction upon transitioning to the specific status. This custom event needs to be configured in the notification scheme to trigger a notification send to your customer. 

Hope this helps. 

Kind regards, 

Wouter Bruinings

[Toby Challacombe]

Hello,

I actually managed to figure it out after posting, thank you for your help though