Need to Roll up custom field value to parent

[Sree]

Hi there,

I have an automation setup that runs everyday and scans all child issues for the field "Approver"(single user) and update the value in child issues to parent epic's field "Approvers"(multi user). 

Let's say I have 4 child issues(A, B, C, D) under my Epic, when automation runs only 2 Approver names are getting rolled up to my Epic but not 4 Approvers. Issue history says that A,B child's Approver getting rolled up to Epic first and when automation scans other 2 issues, the Approvers field is getting replaced with values from C,D. Instead I need all values from A, B, C, D to roll up to my Epic.

Any sort of help is much appreciated :)

Thanks!

[Sebastian Krzewiński]

Hi @Sree 

Make sure that checkbox "Add to existing values" is checked.

Regards,

Seba

[Sree]

Hi Seba,

Thanks for your time!

The option is enabled but still the automation result is same as I mentioned above. Would like to listen other ways that can help :)