Need to disable the list of emails coming from 'Raise this request on behalf of' field

[priyanka chigulla]

How to hide the list of users that are displaying when clicking on the raise this request on behalf of dropdown.
Is there a way where a user can just enter the required email id instead of picking the email from the list.

[Kian Stack Mumo Systems]

@priyanka chigulla, 

The "Raise on behalf" of field is only available to JSM agents, customers will not be able to see it. If your permissions are set up correctly, JSM agents can enter a brand new email and it will create an account for the customer.

[priyanka chigulla]

Thank for the reply. Can you tell me which permissions should be given so that they can create new email and not see the list.

[Kian Stack Mumo Systems]

@priyanka chigulla, they will always see the list, but they can enter new email addresses as well.

[priyanka chigulla]

is there a way to hide the list or can I change the field to input text instead of dropdown?

[Kian Stack Mumo Systems]

No, you would not be able to change it to a pure input text.

[priyanka chigulla]

Thank you for your input. I was hoping I can hide the list from the users. 

[Kian Stack Mumo Systems]

From which users?

[priyanka chigulla]

So basically, our application is used by many customers. 

We are using support request form from jira to raise customer support queries . 

The form has the field 'Raise this request on behalf of' .When a customer trys to enter their email , they were able to see all the other customers email addresses that are auto populating  from the dropdown which is a security issue. 

My query is to how do we hide all the email addresses from the dropdown

[Kian Stack Mumo Systems]

customers should not be able to see a list of the other customers. How is your instance configured?

[priyanka chigulla]

We are using below request type

the initial page looks like this

When clicking on the request on behalf of field it shows all the customers email id

These are the settings that are currently configured

[Kian Stack Mumo Systems]

@priyanka chigulla, customers cannot see the field "Raise on behalf of". That field will be automatically set to their email address when they create a ticket.

[priyanka chigulla]

Thank you