New Jira Cloud UI does not adhere to Screen Config - Is there a fix?

[Liz Bedwell]

I am using the new JIRA UI as a) it will eventually be forced on Cloud users and b) there are some aspects that are useful.

However I have an issue where the new UI side bard with all the extra custom and built in fields are does not adhere to the ordering or tabs set up in the Configure Screen setting.

Is this a known issue? Are there any workarounds?

Or am I stuck with the apparent random order that the details are currently being placed in the new ticket side bar?

Cheers.

[Angélica Luz · Accepted solution]

Hi Liz,

Currently, when using the new issue view, it's not possible to reorder the fields and collapse fields on different tabs.
We have feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JRACLOUD-70127
- https://jira.atlassian.com/browse/JRACLOUD-68967

Please, click on vote and watch to receive updates about the feature.

If you have any other question, please let us know.

Regards,
Angélica