New Jira Cloud site created incorrectly – can't access admin panel or organization

[Pablo Canonico]

Hi, I created a new Jira Cloud site: my existing Atlassian account, which is already an Org Admin 

The site appears under my product settings, but:
- I cannot access the admin settings of the new site
- I see user lists from my original site instead
- admin.atlassian.com shows only the old site
- Accessing https://admin.atlassian.com/o/<NEW SITE ID>.atlassian.net or /overview fails with "Something went wrong"
- The site shows raw JSON instead of the expected UI

I believe the new site was created incorrectly or is not linked to any organization. Please help fix the admin access or allow me to delete and recreate the site.

Thanks!

[Trudy Claspill]

Hello @Pablo Canonico 

Welcome to the Atlassian community.

Are you working with only Free product subscriptions in this Organization?

If you have any paid subscriptions I would advise you to open a support case directly with Atlassian through

https://support.atlassian.com/contact/#/

If you have only free product subscriptions then we can flag your post here to raise it to the attention of Atlassian team members.

Otherwise we are primarily a user community, using our own Atlassian product subscriptions and we have no access to your Organization or products.

[Carlos Garcia Navarro]

Hi @Pablo Canonico , did you try with different browsers?