New Sub-Task issue type icon not persisting after issue creation

[Carl Dotson]

I have project and the PM would like two sub-task options.  The generic Sub-Task with the blue sub-task icon, AND another sub-task titled Defect with a different icon.

You can create either sub-task and select either Defect or Sub-Task and a sub-task is created.  BUT, the resulting sub-task is always being as the Default Sub-task, even if the issue being created was designated as the Defect sub-task

How can I have the resulting issue carry across the correct and corresponding Sub-Task icon and not always default to the Default?

[Andy Heinzer · Accepted solution]

Hi Carl,

I believe there are actually a pair of bug tickets about this problem of custom issue types not displaying their icon correctly.  Please see:

• https://jira.atlassian.com/browse/JRASERVER-60897
• https://jira.atlassian.com/browse/JRASERVER-63448

for more details.   The later bug ticket appears to have a means to work around this.  It seems that after you change an issue type icon, you might be able to then restart Jira as a means to try to get this change to stick and appear correctly in Jira.

[Carl Dotson]

Yep.  Seems to be a caching issue on the server.  We did bounce the server and the correct icon and description are now appearing as desired.