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New user not receiving invitation email or resend email

Roelof Jansen van Vuuren
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February 2, 2022

Good afternoon,

 

We added a new user to our platform but no email was received.

 

Please assist urgently.

 

Regards,

Roelof

1 answer

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Vero Rivas
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February 2, 2022
Roelof Jansen van Vuuren
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 3, 2022

Hi Vero,

 

We have checked the SPAM folders but no luck.

 

We will try to get the Mail flow rules added. Its just weird because its only 1 user that is not receiving these emails.

 

Regards,

Roelof

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