New user unable to receive email notification

[GAN PEOY JOO]

I've added new user diana@celcom.com.my, however she didn't receive the new user invite email to setup her account. I"ve tried trigger resent the email invite but still not received. 

I see that this thread below might be related, there's an email bounce that needs to be cleared by someone from Atlassian team. Would anyone be able to help please? 

https://community.atlassian.com/t5/Jira-Service-Management/Agent-doesn-t-receive-mail-notifications/qaq-p/1599281

[Harald Seyr]

Hi @GAN PEOY JOO 

this is the community part of atlassian world, so people here are just normal users like you.

As I can judge, atlassian staff does not really monitor this community, so it is probably better that you report your issue directly to support at Atlassian Support.

Regards,

Harald