Next Gen Automation: If not assigned move to backlog

[Claudia Michelbach]

Hi there,

we wanted to automate some processes and we've added a rule that says:

• when {value > assigned person} changed
• then "change status to backlog"

But somehow it always puts the ticket to the column before (Selected for Development). Any idea what's wrong here?

[Claudia Michelbach]

Hi Garrett, 

so I finally managed to solve this... I guess it was related to a very stupid mistake... As my computer language is German I also had to add not only the field value "assigned to" but also the German "Zugewiesene Person".... 

Thanks anyways for your help!! 🙏

[Garrett McCreery]

I'm glad you figured it out! Good luck to your future endevours!

[Garrett McCreery]

Hi Claudia. Does your workflow have a "backlog" status? Is this a Scrum or Kanban board? Can you provide some screen shots?

[Claudia Michelbach]

Hi Garrett, 

this is our current flow but we've disabled the backlog funcionality in the settings...

So I'd like all tickets that are not assigned (or all tickets that have been assigned once but then de-assigned) move back to the backlog column. 

Thanks for your help 🙏

[Garrett McCreery]

Seems doable. Can you share some screen shots of the current Automation that you are using that is not working?

[Claudia Michelbach]

There you go - is this sufficient? 

[Garrett McCreery]

Based on your workflow, you have to be in a status where you are able to go back to the Backlog. Do all statuses have a transition back to the Backlog?

[Claudia Michelbach]

yes, all status can be moved back to backlog... 🤔

[Garrett McCreery]

Can you show me a few expanded audit logs from the automation? Seems like this should be working as expected.

[Claudia Michelbach]

unfortunately can't as the automation so far didn't work and no audit logs have been collected... We also have another automation running (if task got assigned automatically move to "selected for development") and this works smooth as expected - might there be a conflict in between those somehow?

The problem that I'm facing can be found here:

file:///Users/claudiamichelbach/Downloads/MILES-Board-%E2%80%93-Agile-Board---Miles-Mobility.webm

[Garrett McCreery]

Yes that could be the issue if your rule (in the Rule Details section) have the following checkbox checked:

However, you are saying that the rule has not run yet, so I don't think that is the cause. Have you tried turning off all other rules except this one to see if it indeed works?

Unfortunately I cannot use the link that you posted to see more information.