Next gen project, task with status done does not shown the strikethrough mark in the backlog

[Eduardo Perez Fortich]

Hi all,

I created a new Nextgen project but when I move a task from In Review to Done, the issue is not showing the strikethrough mark in the backlog.

Do I need to set a property in my workflow? In the old project set this action was implemented by default.

Thanks, 

[Tejaswini]

Hi @Eduardo Perez Fortich 

Welcome to Atlassian community!!

The strike-through is Jira telling you that you have resolved the issue.  That is done by setting a resolution in the resolution field - any resolution in that field means the issue is resolved.

The board configuration in next-gen(team managed projects) has a "issue resolved" check mark in columns.  If you move an issue into a column with it set, the resolution is set automatically.  It should be cleared if you move out of that column. 

To fix it, start with a look at your process and how it is mapped into Jira.  Then for whichever case you have of the two above

1. Check the board configuration and the tick-box for resolved is in the right place
2. Edit the workflow and check all the post-functions, looking for any that set the resolution, they're probably in the wrong place
3. Go through all the screens that issues might go through, check if the resolution is set to unresolved, clear the field and remove it from the screen.

please feel free to revert for any help on the same.

Thanks,

Tejaswini

[Eduardo Perez Fortich]

Hi Tejaswini. It worked

Thanks, 

[Tejaswini]

Hi @Eduardo Perez Fortich 

That's great to hear, thanks!

please accept the answer if it helped.

Thanks,

Tejaswini

[Tim Perrault]

Hi @Eduardo Perez Fortich

The strike-through feature is actually determined by the resolution field. As long as there is a value in the resolution field the issue will have a strike-through. If there is no value the strike-through will not happen.

Thanks,

Tim